Frequently Asked Questions

Home watch is a scheduled visual review of a property while the owner or designated contact is away. United We Watch documents observable conditions, reports attention items and coordinates approved next steps.

No. Home watch is based on scheduled visits rather than continuous occupancy. United We Watch can also provide property-care and coordination services, but the exact scope is defined by the selected plan and service agreement.

A visit follows the agreed checklist and may include accessible interior and exterior observations, photographs, mail or package retrieval and other plan-specific tasks. Inclusions vary by plan and property.

Reports are delivered through a private client environment and include the visit date, observations, photographs, attention items and next-step notes.

We document the issue, notify the approved contact and coordinate the authorized response. Life-safety emergencies should always be directed to 911, the utility or the appropriate emergency authority first.

Yes. Clients are welcome to use their own contractors and vendors. United We Watch can provide approved access, reporting and coordination.

No. United We Build is an available extension when a larger construction, restoration or general contracting scope is appropriate, but it is never a required provider.

Plan-included routine tasks and approved minor maintenance may be completed directly. Larger, licensed or specialized work is separately scoped and assigned to the appropriate provider.

United We Watch provides property and household support, reporting and vendor coordination for authorized families. It does not provide healthcare, personal care, adult supervision or wellness monitoring.

Current-client requests are prioritized according to the plan, agreement, location and availability. United We Watch is not a guaranteed 24/7 emergency service.

Westchester, Putnam, Dutchess and Southern Columbia Counties in New York, plus Fairfield County, Connecticut, subject to address and scheduling confirmation.

Yes. Platinum and custom property plans can account for visit frequency, multiple contacts, seasonal changes, household tasks, lawn care, project supervision and other approved needs.